FAQ

/FAQ
FAQ 2016-11-15T07:53:57+00:00
Do you only perform surgery? 2016-11-08T23:39:35+00:00

No. While all of our providers are surgeons, they also treat non- operative conditions of the hand, wrist and elbow.

Where do you perform surgery? 2015-08-23T23:49:43+00:00

In being a part of Proliance Surgeons, our providers perform surgery at the Proliance Eastside Surgery Center as well as Evergreen, Overlake, and Swedish hospitals.

Are all of the providers specialists? 2015-08-23T23:50:20+00:00

Yes! All of our providers are surgeons and are considered specialists of the upper extremity.

How long do appointments usually take?   2016-11-09T00:05:16+00:00

Depending on the level of care needed, established patient appointments can last 5 to 20 minutes.  New patients should plan to arrive 15 minutes prior to your appointment time. A visit can last up to 45 minutes.

Will I have surgery at my initial visit? 2015-02-25T00:34:26+00:00

Not usually. However, it is possible that an injection or a minor procedure will be performed in the office. In extreme cases, the provider may schedule surgery the same day if your urgent injury requires immediate attention.

Do you take walk-ins?   2015-08-25T00:52:04+00:00

Appointments are required for all issues. Please call any of our locations to schedule an appointment prior to arriving in our office. Patients seen in the emergency department or urgent care will be triaged and scheduled accordingly.

Do you do X-rays and MRIs in your office? 2015-08-23T23:47:48+00:00

We can take X-rays within our Bellevue office and we have an MRI department upstairs of our Kirkland office. Our satellite locations in Bothell, Issaquah and Redmond offer X-ray services through the hospital we contract with. Your insurance company may bill you differently when an X-ray is completed at our on-site offices versus a satellite hospital location. Please, check with your insurance company if you have questions regarding the billing of X-rays.

How do I contact Issaquah/Redmond/Canyon Park? 2015-08-23T23:57:43+00:00

You can schedule an appointments at any of our satellite and main office locations by calling the Kirkland office or Bellevue office and speaking with one of our receptionists.

  • Kirkland: 425-823-4224
  • Bellevue: 425-283-5230
Do you have Wi-fi? 2015-08-23T23:58:13+00:00

Yes! Free Wi-Fi is available at all of our clinic locations.

Is the parking free? 2015-08-23T23:59:33+00:00

Yes! There are no parking fees at any of our clinic locations.

Do you take my insurance? 2015-02-25T00:35:30+00:00

Please contact your insurance plan directly to verify that our providers are in-network with your insurance plan. You may also speak directly to our billing office.

Will your office bill my insurance if my plan is out-of-network? 2015-02-25T00:36:03+00:00

Yes. However, you may have a higher out-of-pocket bill compared to an in-network provider. You will be responsible for any charges not covered by your insurance.

What if my insurance requires authorization for services? 2015-02-25T00:48:13+00:00

Before your appointment, contact our office to let us know that your insurance requires prior authorization. If you receive non-authorized services, you may be responsible for the charges.

I was injured at work. What now? 2015-08-24T00:01:25+00:00

Contact your supervisor or HR department at work as soon as possible. Get details for what worker’s compensation program your company uses and obtain the appropriate contact names, phone numbers and billing addresses needed. Our office will assist you with the paperwork for billing worker’s compensation.

Why did my insurance only pay part of my bill? 2015-02-25T00:50:08+00:00

Most insurance plans require you to pay a deductible, co-insurance and/or co-payments. In addition, you could be responsible for non-covered services. Contact your insurance company for specific answers regarding out-of-pocket expenses.

What is a co-payment? 2015-02-25T00:51:31+00:00

A co-payment is a set fee required by your insurance plan that is paid at the time services are provided. This information is generally found on your insurance card. Since our providers are specialists, your insurance plan may have a “specialist” co-pay amount that is different than a standard “physician” visit.

What is a deductible? 2015-02-25T00:52:08+00:00

Deductibles are provisions that require you to accumulate a specific amount of medical bills before benefits will be paid. For example, if your policy has a $1,000 deductible, you must accumulate and pay a $1,000 out-of-pocket before your insurance carrier will pay any benefits. Deductibles typically begin each January.

What is co-insurance? 2016-11-09T00:05:16+00:00

Co-insurance is a form of cost sharing between you and your insurance. After your deductible has been met, your insurance will begin paying a percentage of your bills. The remaining percentage, known as co-insurance, is your responsibility.

Can I pay my bill on-line? 2015-02-25T00:54:13+00:00

Yes. You can pay your bill on-line by clicking here. »